Archives for February 2019

My kids are funny and weird, probably not related to my parenting at all…

My son looked over at me writing a service report and thought this picture looked like a potato. We’ve all seen this a thousand times working on SEMs from our service engineers, but a little bit of imagination goes a long way in our house.

This interaction with my progeny made me reflect on how we all see the world differently based on our life experiences. 

Later in the week, a colleague called and needed help with a problem. A Z-Axis motor would not home properly because it had driven past the home point during a power outage. The motor needed to be driven back, but the customer did not know how far to drive it safely. I was able to give images of the Z-Axis motor on that particular stage model and help him determine the best advice to give the customer.  

What we at STS have had experience with gives us a distinct advantage when troubleshooting complex problems. Where our customers and other engineers might see a potato, we see a path to a solution. 

Call 1-888-458-4035 or email us at service@superior-technical.com. Your success is our success!

I bet you’ve seen something like this before.

Don’t worry, I’m sure it’s just a dirty holder or maybe the sample got mounted a little funky.

Service call placed.

It’s a snapped counterweight cable and now what?

The stage gets dropped, the cable gets replaced, and the stage gets put back in and aligned.

But, what was the root cause?

Did your service representative give you a comprehensive report explaining the issue?

Turns out that there was a failed bearing on this stage that the cable rides on, but it was not necessary to remove the bearing to replace the cable. This could have led to an additional failure if it was not checked before re-installation.

Care and attention to detail distinguish us from other service organizations and your OEM.

Call 1-888-458-4035 or email us at service@superior-technical.com. Your success is our success!