My kids are funny and weird, probably not related to my parenting at all…
My son looked over at me writing a service report and thought this picture looked like a potato. We’ve all seen this a thousand times working on SEMs from our service engineers, but a little bit of imagination goes a long way in our house.
This interaction with my progeny made me reflect on how we all see the world differently based on our life experiences.
Later in the week, a colleague called and needed help with a problem. A Z-Axis motor would not home properly because it had driven past the home point during a power outage. The motor needed to be driven back, but the customer did not know how far to drive it safely. I was able to give images of the Z-Axis motor on that particular stage model and help him determine the best advice to give the customer.
What we at STS have had experience with gives us a distinct advantage when troubleshooting complex problems. Where our customers and other engineers might see a potato, we see a path to a solution.
Call 1-888-458-4035 or email us at service@superior-technical.com. Your success is our success!
