My kids are funny and weird, probably not related to my parenting at all… My son looked over at me writing a service report and thought this picture looked like a potato. We’ve all seen this a thousand times working on SEMs from our service engineers, but a little bit of imagination goes a long…

I bet you’ve seen something like this before. Don’t worry, I’m sure it’s just a dirty holder or maybe the sample got mounted a little funky. Service call placed. It’s a snapped counterweight cable and now what? The stage gets dropped, the cable gets replaced, and the stage gets put back in and aligned. But,…

         When that image needs a little extra love from the stigmators to become clear and the focus value just “isn’t what it used to be”. Tired of the column “just needing some alignment”? Maybe there’s a deeper problem, one that can’t just be aligned out of the system. A possible root cause could…

Sometimes you show up to work and you’re ready to get that sample prep done and BAM!, you’ve got a lens cooling error. You checked the chiller and it looks like a vanilla frappe is being brewed up in earnest. What’s next? STS can help you get the tool into a safe state over the…

Did you know that you don’t have to go to your OEM for consumables? We know that having reliable consistent consumables makes life so much easier. We install and warranty all of our consumables so you can feel confident that your DualBeam will stay running smooth.  STS Supplies consumables for things like: Liquid Metal Ion…

Staring down a potential column replacement? Have some strange imaging artifacts? We know that is costly and expensive. We know that you need to justify the expense. Get the proper data you need to to fix your system!  Have your issues diagnosed properly! We rebuild Ion Columns, replace them, and warranty our work. 

What truly makes a STS the correct choice for Service? That is a question we at STS ask ourselves a lot. Service excellence is marked by a commitment to quality and balance of customer needs. I saw a quote the other day that said something to the effect that the savings had from poor service…

Have some Ion Beam issues? We can help! Call 1-888-458-4035 or email us at service@superior-technical.com