Sometimes you show up to work and you’re ready to get that sample prep done and BAM!, you’ve got a lens cooling error.
You checked the chiller and it looks like a vanilla frappe is being brewed up in earnest. What’s next?
STS can help you get the tool into a safe state over the phone and then get you scheduled for an on-site visit where we root cause that frothy milk bath in your chiller.
It turns out that, after a bit of troubleshooting, a systemic problem was discovered on this particular tool.
In addition to some dirty lines and leaky connections, the sealant around the top of one of the flowmeters was separated just enough to act like a straw sucking air into the system.
A full cleaning and replacement of the cooling system sets things right again.
Call 1-888-458-4035 or email us at service@superior-technical.com. Your success is our success!
